Privacy Policy

Embtel Solutions, Inc., doing business as Embtel Virtual Assistance (“we,” “our,” or “us”), operates the website virtualassistancesupport.com and provides the virtual assistance services described there. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By using our website or services, you agree to the practices described in this policy.

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1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website. The information we collect depends on the services you request and how you interact with us.

Information you provide

• Name, email address, and phone number submitted via our contact form or direct communications
• Company name, industry, and details about your business needs and workflow
• The tasks and responsibilities you wish to delegate to a virtual assistant
• Tools, platforms, and software you use in your business (e.g., CRM, project management, calendar systems)
• Payment information processed securely through our payment provider
• Communications and correspondence you send to us by email, phone, or messaging
• If you provide information about your employees, contractors, or team members as part of onboarding, you confirm you are authorized to share it with us for that purpose

Information collected automatically

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

Information from third parties

• Information from people you authorize (such as a business partner or attorney) and from public or business sources where relevant to the services you request

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2. How We Collect Information

We collect information in three ways:

• Directly from you — when you submit a contact form, book a consultation, send us documents, or communicate with us by email, phone, or text.
• Automatically — through your use of our website via cookies and similar tracking technologies.
• From authorized third parties — such as a business partner or employer who engages our services on your behalf, or from public or business sources relevant to your matter.

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3. How We Use Your Information

We use the information we collect to:

• Provide, process, and deliver the virtual assistance services you have requested
• Match you with a trained, supervised assistant suited to your desk, workflow, and timezone needs
• Communicate with you about your account, assistant performance, and service updates
• Respond to your inquiries and provide client support
• Send service-related emails and, where you have consented, updates about our services and plans
• Process payments and maintain billing records
• Improve our website, services, and user experience
• Comply with applicable legal, regulatory, and professional obligations, and to establish, exercise, or defend legal claims

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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4. Text Messaging (SMS)

If you provide your mobile number or text us, you may receive SMS messages from Embtel Virtual Assistance. Our messages are conversational and sent on a one-to-one basis by our staff — for example, to reply to a question, confirm a consultation, or provide a status update at your request. We do not send automated bulk or promotional marketing text messages.

• Consent: By providing your mobile number or texting us, you consent to receive text messages related to your inquiry or service. Consent is not a condition of purchasing any service.
• Message frequency: Frequency varies based on your conversation with us.
• Cost: Message and data rates may apply depending on your mobile carrier and plan.
• Opt out: You may opt out at any time by replying STOP to any message, or by contacting us by phone or email.
• Help: Reply HELP for assistance, or contact us using the details in Section 16 below.

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5. Email Communications

If you provide your email address or contact us by email, we may send you emails, including service messages about your inquiry or account and, where applicable, updates about our services and plans.

• Unsubscribe: Every promotional email includes an unsubscribe link. You may opt out of marketing emails at any time using that link or by contacting us. We honor opt-out requests promptly, and in any event within 10 business days.
• Service emails: Even if you opt out of marketing emails, we may still send non-promotional messages necessary to provide a service you requested, such as confirming a consultation or providing an assistant update.
• CAN-SPAM compliance: Our marketing emails identify Embtel Solutions, Inc. as the sender and include our valid physical postal address, consistent with the U.S. CAN-SPAM Act.
• No third-party marketing: We do not sell your email address or share it with third parties for their own marketing purposes.

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6. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Used to understand how visitors use our website (e.g., Google Analytics). Data collected is aggregated and anonymized.
• Marketing cookies: Used to track the effectiveness of our advertising campaigns, where applicable.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

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7. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Your assigned assistant and supervisor: We share relevant workflow details with the assistant and floor supervisor assigned to your account. All staff are bound by confidentiality obligations and NDA.
• Service providers: We work with trusted third-party providers for payment processing, email delivery, form processing, and website analytics. These providers only access your information to perform services on our behalf and are bound to protect it.
• Within our group: With affiliated entities and delivery teams at our India center that support the operation of our services, subject to this Policy and NDA.
• Legal requirements: We may disclose your information if required by law, court order, regulation, or legal process, or to protect the rights, property, or safety of Embtel Solutions, Inc., our clients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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8. International Data Transfers

Embtel Solutions, Inc. is headquartered in Fremont, California, United States. We operate a supervised delivery center in India. Your information may be transferred to, stored in, or processed in the United States, India, or other countries where we or our service providers operate. These countries may have data-protection laws that differ from those in your home jurisdiction. Where required, we take appropriate steps to ensure your information receives adequate protection consistent with applicable law.

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9. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain records of work performed, and comply with our legal, tax, and regulatory obligations. Retention periods vary by the type of information and the nature of the service involved. You may contact us to request earlier deletion of your personal information, subject to any legal obligations that require us to retain it.

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10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Work at our India delivery center is performed on managed systems within a controlled office environment. Access to client data is limited to the assigned assistant and their supervisor.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at info@virtualassistancesupport.com.

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11. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to data portability (where applicable under law)
• The right to withdraw consent for marketing communications at any time
• The right to opt out of text messages by replying STOP
• The right to lodge a complaint with a relevant data protection authority

We do not sell personal information or share it for cross-context behavioral advertising.

California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights. You may request that we disclose the categories and specific pieces of personal information we have collected about you, request deletion or correction of your personal information, and exercise these rights without unlawful discrimination in the services or prices we offer.

How to Exercise Your Rights

To make a request, contact us at info@virtualassistancesupport.com or using the details in Section 16. We will verify your request as required by law before responding and will reply within the timeframes required by applicable law.

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12. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided us information directly, please contact us and we will promptly delete it.

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13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

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14. Confidentiality & NDA

Protecting your business information is a core part of how we operate. All Embtel Virtual Assistance employees and assistants sign a confidentiality agreement (NDA) before being assigned to any client account. This covers:

• Client business data, strategies, contacts, and proprietary processes
• Credentials and access details provided to the assistant for task completion
• Any documents, files, or communications shared during the engagement

If you require a mutual NDA or additional data processing agreement (DPA) for your engagement, please contact us before your start date and we will accommodate your request.

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15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated Policy. We encourage you to review this policy periodically.

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16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise a privacy right, please contact us:

This Privacy Policy is governed by the laws of the State of California, without regard to its conflict-of-laws principles.